7 x 24 x 4

• 24 hours a day, 7 days a week

• Initial phone-based diagnosis

• Field Engineer on-site (if required) within 4 hours after customer contact

5 x 9 x 4

• 8:00 AM to 5:00 PM, Monday through Friday

• Initial phone-based diagnosis

• Field Engineer on-site (if required) within 4 hours after customer contact

Next Day

• Initial phone-based diagnosis

• Field Engineer on-site (if required) the following business day after customer contact